Tips 1: Generic Greetings Phishing messages often begin with impersonal greetings. “Dear user” or “Hello [email address]” are definitely suspect. Email from Axaipay will always use the name provided by Axaipay Merchant or name listed with Axaipay. Tips 2: Unknown Attachment Attachments can contain malware, so never open them unless you’re 100% sure they’re legitimate. Email from Axaipay will always without any attachment. Tips 3: Fake URL If someone asks you to click on links and please always check links in an email before you click them. A link could look perfectly secure like https://secured.axaipay.my. Make sure to move your mouse over the link to see the true destination. If you aren’t certain, don’t click on the link. Tips 4: Ask for Sensitive Info Never provide personal, credit card, or account info via email, text, or phone. For making payment via Axaipay, you always redirected to https://secured.axaipay.my to make payment by entering your payment card information.

If you wish to report a suspicious email claiming to be from Axaipay that you believe is a forgery, you may forward phishing emails and other suspected forgeries directly to support@axaipay.com.

Cybercriminals will often spy on public Wi-Fi such as at coffee shops, hotels, shopping malls and airports and intercept data that is transferred across the link. In this way, the criminal can access users’ banking credentials, account passwords and other valuable information. Here are some useful tips: Tips 1: Be aware Public Wi-Fi is inherently insecure — so be cautious. Tips 2: Remember — any device could be at risk Laptops, smartphones and tablets are all susceptible to the wireless security risks. Tips 3: Treat all Wi-Fi links with suspicion Don’t just assume that the Wi-Fi link is legitimate. It could be a bogus link that has been set up by a cybercriminal that’s trying to capture valuable, personal information from unsuspecting users. Question everything — and don’t connect to an unknown or unrecognised wireless access point. Tips 4: Try to verify it’s a legitimate wireless connection Some bogus links — that have been set up by malicious users — will have a connection name that’s deliberately similar to the coffee shop, hotel or venue that’s offering free Wi-Fi. If you can speak with an employee at the location that’s providing the public Wi-Fi connection, ask for information about their legitimate Wi-Fi access point — such as the connection’s name and IP address. Tips 5: Use a VPN (virtual private network) By using a VPN when you connect to a public Wi-Fi network, you’ll effectively be using a ‘private tunnel’ that encrypts all of your data that passes through the network. This can help to prevent cybercriminals — that are lurking on the network — from intercepting your data. Tips 6: Avoid using specific types of website It’s a good idea to avoid logging into websites where there’s a chance that cybercriminals could capture your identity, passwords or personal information — such as social networking sites, online banking services or any websites that store your credit card information. Tips 7: Consider using your mobile phone If you need to access any websites that store or require the input of any sensitive information — including social networking, online shopping and online banking sites — it may be worthwhile accessing them via your mobile phone network, instead of the public Wi-Fi connection. Tips 8: Protect your device against cyberattacks Make sure all of your devices are protected by a rigorous anti-malware and security solution — and ensure that it’s updated as regularly as possible.

1. Don't simply pass your card to a stranger. 2. Don't share your One-Time Password (OTP) or PIN. 3. Check your transaction SMS alerts from bank. 4. Check your card statement carefully to see any unusual transactions. 5. Update your bank when you change your contact details. 6. Report lost card to your bank immediately when happen. 7. Report unusual transaction immediately. 8. Contact Axaipay if you found unusual transactions charged by Axaipay.

Axaipay is a e-payment platform that is used by many merchants, so you have likely made a purchase with one of our merchants. You may see “Axai" or “Axai Digital Sdn Bhd” on your bank statement instead of the name of the merchant that you purchased from. In some cases, "Axaipay" appears along with the Merchant name. Because Axaipay merely facilitates payments, we can only help with transaction information. If you require help with your order, subscription, or service, you need to contact the merchant directly. If you’re still not sure who requested the charge, please contact us and we can help you identify the merchant.

You may be receiving payment request email from us because an online business that registered with Axaipay (or known as Axaipay Merchant) has sent the email to request payment from you before the Merchant to fulfil your order.

1. Axaipay merchant will provide you a secured DirectDebit eMandate subscription link and please click the link to kick start your enrolment process. *Note: Please ensure the link is start with https://autodebit.axaipay.my/XXXXXXXXX. 2. Review the subscription plan offered by Axaipay Merchant. Just click "Create Account" button to enroll the DirectDebit eMandate via Axaipay for first time. If you are repeat customer, just click "Login". 3. Fill up the information required and click "Create Account". 4. You will receive a one-time password (OTP) from Axaipay via email to confirm your DirectDebit eMandate account creation. 5. Enter the one-time password (OTP). *Important: Please remember to check your SPAM folder if you didn't receive the email in your inbox. 6. Select your preferred payment mode (B2C or B2B) and payer bank. *Note: Select B2C for personal bank account or B2B for corporate bank account. 7. You will go through the payment process via FPX by making RM1 through your selected bank. 8. Once the RM1 is paid successfully via FPX, then the enrolment of DirectDebit eMandate with the Merchant is successful. 9. Upon successful enrolment, the balance in your bank account will be deducted according to the subscription amount within 1 - 3 working days.

AutoDebit or DirectDebit eMandate is a convenient, efficient and the cost effective interbank collection service to make recurring payments. It enables automated payments directly from a your personal and corporate bank account.

During the DirectDebit eMandate enrolment process, you have paid RM1 up front via FPX . Therefore, your first DirectDebit eMandate billing amount will be deducted RM1. For instant, if your recurring amount is RM100, then your first deduction is RM99 and subsequence is RM100.

Yes. Axaipay offers recurring payments to SMEs to enable them to collect payments directly from their customers by debiting customers' bank account on recurring basis.

Most current, savings or credit card account of participating banks can be used to make DirectDebit payments (Debit card is not accepted).

You only need to ensure is enough money in your account every time the payment is due.

If you need to cancel a DirectDebit eMandate Authorisation, simply login https://users.axaipay.my/login. Once login, choose "Maintenance/Termination".

Yes. A fixed date is set in the system even if the payment is made every month, every three months or every year. If the payment date falls on the weekend or on a bank holiday, Axaipay will deduct the money from your bank account just after that due date.

If you need to change the DirectDebit Authorisation details, simply login https://users.axaipay.my/login. Once login the website, you can choose "Dashboard" and then "Maintenance/Termination" to edit the details wanted.

No. Axaipay would have to get your authorisation to reinstate a cancelled instruction.

You may download the terms and conditions of DirectDebit e-Mandate service here.